Terms and Conditions

What Should I Know Before I Book?

The customer acknowledges, prior to booking, being aware of all the above-mentioned information and the measuring device of the present general conditions. It also recognizes having the capacity to conclude the present contract.

Subject

The present contract is a distance one which aims to define the rights and obligations of the parties in the frame of travel booking (lodging or program) for stays and/or circuits, transport, and other services, that are proposed by the travel agency Anfa Travel for clients.

Definition

Throughout the contract, each of the above-mentioned expressions has the meaning of its definition, namely:
• "Distance contract": sets the definition of the firm booking by the client in favor of Anfa Travel company which, for this contract, exclusively uses the internet network until concluding the contract (arrival and stay of the client), including the conclusion of the present contract.
• "Client": every natural person, who acts for purposes that do not fall within his/her professional activity frame.
• "Order form": a document that indicates the benefit characteristics reserved by the client that he has to sign by a "double click" for a commitment.
• "Order or reservation": an act by which the client is engaged to buy the benefit of the stay or circuit and/or transport and the travel agency Anfa Travel is engaged to provide the booked benefits.
• "Product": the benefit proposed by the travel agency Anfa Travel.
• "Double click": reiteration of the order form's validity by the client. The filled-in and validated order form for the first time is never taken into consideration without the client's confirmation that has to click on the button "confirm your booking by clicking on validate".

Order Performance

The benefit will be provided on the arrival day of the client as intended by the confirmed booking on the website of Anfa Travel.

Price

• The mentioned prices on the electronic catalog of the travel agency Anfa Travel are indicated in Euros with all the included taxes.
• The invoiced prices are those in effect during the booking time: they are taking into consideration the applicable VAT's day.
• The total amount to pay will automatically include the other eventual official taxes applicable to the transaction.

Deposit And Balance Payment

The client regulates a deposit of (20% of the total stay, non-reimbursed).

Modification, Cancellation

In case of modification, cancellation by the client (or the "No-Show" of the client), the following charges will apply:

• From 90 until 30 days before the arrival date: 30% of the stay balance
• From 30 until 20 days before the arrival date: 50% of the stay balance
• Less than 20 days before the arrival date: 100% of the stay balance

Booking Modification By Anfa Travel

If a modification of the initial booking has to be performed by Anfa Travel, this one is engaged to propose to the client an upper categorization without the fees of the confirmed establishments during the confirmation without increasing the price which has been initially invoiced.

Nominative Information

The information asked to the client during his booking is necessary for the processing of his order and is communicated to the agency: the client has the right to access and rectify the respective data.

Electronic Signature

The "click" associated with the booking, and non-repudiation procedure and the one of the whole messages that constitute an electronic signature. This signature has a value between the parties as a manual signature and implies the client's agreement with the general conditions of booking and stay or circuit.

Preservation And Storage Of Transactions

The storage of the booking's orders, receipts, and invoices is carried out over a reliable support so that to correspond it to a faithful and durable copy. It is performed conforming to the standard norms about the conception and the exploitation of the data processing systems so that to ensure the preservation and the integrity of the recordings stored in those systems.

Dispute Settlement

In case a dispute takes place in the present contractual agreement, the sides are committed to looking for a friendly agreement before any court action. The actual contract is subject to Moroccan law. Any dispute will be subject to the authorized court of Casablanca.

Major Force

The travel agency Anfa Travel in Morocco is not required to execute its duties only in case of any major force event is considered to be an obstacle to the mentioned duties.